Refund & Returns Policy

At Seiko Watche US, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you through our return and refund process.

Please read this policy carefully before requesting a return or refund.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

• The return request must be submitted within 20 days of the delivery date.
• The product must be unused, unworn, and in its original condition.
• All original packaging, tags, manuals, and accessories (if applicable) must be included.
• A valid order number or proof of purchase is required.

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

For hygiene, safety, or promotional reasons, the following items are generally not eligible for return:

• Clearance or final sale items.
• Gift cards or promotional vouchers.
• Products that have been used, altered, damaged by the customer, or are missing original packaging.
• Any item returned without prior authorization.

If you are unsure whether your purchase qualifies, please contact our support team before returning your item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A brief description of the issue.
• Clear photos showing the product and packaging.

Once verified, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.

Refund Process

After your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• Refunds will be issued to your original payment method.
• Processing is typically completed within 5–10 business days.
• The time required for funds to appear in your account may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is the result of our error or the item was received damaged or incorrect.

Exchanges

We currently offer exchanges only for:

• Defective products.
• Damaged items.
• Incorrect products received.

If you require an exchange, please contact our support team before sending the product back.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled and must instead follow the standard return procedure after delivery.

Return Shipping

If your return request is approved, we will provide return instructions.

Unless the return is due to our mistake (such as receiving a damaged or incorrect product), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.

Late or Missing Refunds

If your refund has been approved but has not yet appeared in your account:

• Check your bank account again.
• Contact your credit card company or payment provider, as processing times may vary.
• If you still have not received your refund after the standard processing period, please contact our support team for assistance.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is happy to assist you.

Email: [email protected]

Website: https://seikowatche.us/

Address: OFFICE 5021, 128 CITY ROAD, LONDON, ENGLAND, EC1V 2NX